1. Information We Collect
When you register an account, place a grocery order, or contact customer care, we collect information including:
- Contact details (Full name, phone number, WhatsApp number, email address)
- Faisalabad delivery address details (Sector, building/house number, nearest landmark)
- Order history, saved carts, and preference settings
- Device & usage information (IP address, browser type, cookies)
2. How We Use Your Information
Your information is used strictly to fulfill grocery orders in Faisalabad:
- Assigning delivery drivers and sharing the details needed to complete your order within 24 hours
- Sending automated SMS and WhatsApp delivery status updates
- Processing cash-on-delivery and online payments (JazzCash/EasyPaisa/Cards)
- Improving route optimization across Faisalabad sectors
3. Information Sharing & Delivery Partners
We share relevant delivery details (recipient name, address, phone number) with our assigned delivery riders for the sole purpose of completing your order. We do not sell, rent, or trade your personal data to external advertisers.
4. Data Security & Retention
We implement industry-standard technical safeguards to protect your personal information against unauthorized access, loss, or alteration. Password credentials are securely hashed, and payment information is processed through PCI-compliant partner gateways.
5. Contact Privacy Officers
If you have questions about our Privacy Policy or wish to request data correction or deletion, please email our team at privacy@kitandco.pk or reach our helpline at +92 300 1234567.